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  • Policy not enforcing?
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Getting started
Shield Control
Shield Web
Policies & presets
Compliance & frameworks
Admin & security
Troubleshooting
  • Policy not enforcing?
  • The extension shows you as logged out
  • The side panel says "Reload the page to activate protection"
FAQ

Help Center

Troubleshooting

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Fixes for the most common issues with the extension and the web app.

  • Policy not enforcing?

    Nine times out of ten the tab just needs a reload. Here is the checklist, in the order that resolves it fastest.

    Updated July 5, 2026

  • The extension shows you as logged out

    Session expired, connection lost after an extension reload, or a stale handoff — the three logged-out states and the one-click fix for each.

    Updated July 5, 2026

  • The side panel says "Reload the page to activate protection"

    The amber dot means this tab was open before Shield could attach — one reload turns it green. Why it happens and why Shield can't just do it for you.

    Updated July 5, 2026

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